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The Implementation of The JKN Mobile Application as an Effort to Improve the Quality of Health Services in Indonesia: Literature Review

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Background: Management Information System (MIS) plays a crucial role in developing and improving the quality of health services. The Mobile JKN application is one example of the development of information systems and a form of digital transformation in the health sector.
Purpose: to understand the extent to which the Mobile JKN application has succeeded in improving access to health services for the community and identify inhibiting factors in its use.
Methods: This study used Literature Review design. Articles were searched from Google Scholar, PubMed and Science Direct using relevant keywords, then selected according to the criteria and objectives of the study.
Results: showed that limitations in the Mobile JKN application that have the potential to be the reason for people not using the Mobile JKN application. The use of the Mobile JKN application contributed positively to improving service quality .
Conclusion: although there are still some obstacles, the Mobile JKN application is can improving access to health services and proven to be effective in increasing public satisfaction with health services, as well as helping to overcome the deficit of health workers and infrastructure.

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Ketersediaan

Jurnal001Bid

610.5 Han t

Tersedia

Informasi Detail

Judul Seri

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No. Panggil

610.5 Han t

Penerbit

Bukittinggi : LP2M Universitas Prima Nusantara Bukittinggi., 2024

Deskripsi Fisik

Volume 15 Nomor 3 Tahun 2024

Bahasa

English

ISBN/ISSN

2657-1366

Klasifikasi

610.5 Han t

Tipe Isi

text

Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Health Services
Mobile JKN

Info Detail Spesifik

JURNAL KESEHATAN - VOLUME 15 NOMOR 3 (2024) 45 - 55

Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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